Trained on powerful simulation tools and equipped with A.I. augmented workstations, our award-winning agents are trained and ready to protect your brand, elevate your CX, and turn cost centers into profit centers.
We are highly selective in recruiting our global agent force, resulting in highly meaningful and effective interactions, across 20+ languages.
You can’t upsell a customer if they don’t trust you. We make sure our agents exemplify the best in your brand, quickly and effectively solve issues on the first pass, then set the table for what to sell next.
Successful customer retention is a key factor in ongoing brand revenue, performance, and profit. We understand how important a positive interaction can be, and how vocal a lost customer is. We work to ensure that an angry customer doesn’t turn into a lost customer.
Our support agents specialize in maintaining highly-engaging and highly-valuable interactions, with call times optimized appropriately for effective support and sales.
Built on selective hiring, advanced training, upfront management investment, and an agent-augmenting technology stack, we launch flawlessly and dramatically boost speed to proficiency. We get you to green KPIs faster than anyone (and keep you there).
At Virtual Assistant and Marketing Partners, we work with you to create a contact center delivery model that is optimal for your business needs. We take into account all factors including your unique situation, technology constraints, business needs, and financial considerations. Once we have assessed your complete set of requirements, we will structure a customized support solution that completely fulfills your brand requirements.
A 400-person technology center of excellence and a next-level business insights group allow Virtual Assistant and Marketing Partners to proactively find new ways to help you increase revenue, reduce costs, and improve customer loyalty.
Relentless employee engagement programs with out-of-this world client branding to ensure our frontlines are a radically engaged extension of your brand identity delivering passionate, industry-leading results.
Virtual Assistant and Marketing Partners believes in a fully-engaged, client-centric approach with great access to executive leadership, enabling a trusted partnership built on speed, flexibility, and a global organization all-in on attaining success with our clients.
Our PMO and WFM teams ensure performance at every minute, hour, and day — across every touchpoint.
Our award-winning agent teams drive lower AHT, achieve higher CSAT, and push accelerated ROI.
Our Wave 0 program gets leadership leaned-in and invested in your brand, before the first agent is even hired.
From Complexity Studies, to Churn Rate Analysis, to Feedback Analytics, our BI team is ready to streamline everything.
Our global network of contact centers provides a cost effective and strategic way to outsource your key customer management requirements to a partner with experience in supporting New Economy, Blue Chip, and Fortune 100 companies.
7 sites
3,000+ FTEs
3 sites
3000+ FTEs
6 sites
8000+ FTEs
W@H
35 FTEs
7 sites
6000+ FTEs
8 sites
10,000+ FTEs
1 site
400+ FTEs
At Virtual Assistant and Marketing Partners, our connected agents and analytical A.I. work hand-in-hand to deliver the pinnacle in disruptive, predictive, and outcome-oriented customer experiences, providing the ultimate in cost reduction, brand protection, and increasing revenues.