As innovation and digital transformation explode through the healthcare space, savvy healthcare brands must ensure that the quality of their customer experience keeps pace. Healthcare consumers expect seamless digital access matched with a personal, careful touch, putting unique pressure on healthcare organizations who need to balance quality of care with ever-increasing digital consumer expectations.
At Virtual Assistant and Marketing Partners, we help leading healthcare and health-tech organizations connect the dots across their customer ecosystem, building digital-first experiences for high-expectation, on-demand CX.
Whether you’re looking for hyper-growth support, seasonal burst capacity, or a next-gen patient journey, Virtual Assistant and Marketing Partners will deploy the best people, technology, and methodology to deliver unmatched patient, member, and customer experiences.
Our expert search, social, and native digital marketing team is ready to launch ads across platforms like Google, Facebook, Pinterest, LinkedIn, Twitter, and more, driving customers and patients directly into your ecosystem.
From Training Simulators to A.I. Customer Feedback Analytics, our proprietary Wave X platform provides end-to-end in-house performance technology to drive superior call, chat, email, and social support experiences.
We pair a global network of flexible in-center and @home CX teams with our elite workforce management operation to deliver unmatched seasonal & burst capacity excellence and predictable performance outcomes.
Our sophisticated Business intelligence and Professional Services division can discover useful insights from within your customer interaction data, revealing areas for potential program enhancement, risk mitigation, and cost optimization.
Ensure repeatable success with Virtual Assistant and Marketing Partners’s CX Performance Methodology,
built specifically for Healthcare and Wellness.
Innovation Guaranteed / Strategy Embedded / Execution Delivered
